Return policy, returned goods- consumer

This complaints procedure sets out the conditions and procedures for making a complaint about goods purchased from Display Me s.r.o. 

If the procedure below is not followed, we will not be able to process your complaint. 

Procedure for making a complaint by an end customer: 

1. Fill out the Warranty form and send it to the email address warranty@displayme.com. 

2. After receiving the form, we will send you a prepaid shipping label. 

3. Carefully pack the goods, including all accessories. 

4. Print a copy of the complaint form and attach it to the package. 

5. Attach the shipping label to the package and take it to the collection point specified in the email. 

6. The complaint will be processed within 30 days. 

7. Goods submitted for complaint will be tested only for the defect stated by the buyer (in the complaint form, in the attached sheet with a description of the defect). 

8. After the complaint has been resolved, we will send you the goods back or issue a credit note. 

Address for sending complaints without a prepaid shipping label: 

Display Me s.r.o. / DSV 

Průmyslová 484 (Hala DC3) 

25261 Jeneč 

CZ - CZECH REPUBLIC 

+420 737 023 247